For Using the Website/App and the Services Offered by or Through the Website/App
a.IHELP Mobile App: Means the IHELP Mobile Application using Android, apple or Other platform of similar nature whether current or future.
b.The Company, “We”, “Us”,“ IHELP” or “our” shall mean Antworks IHELP having its office at Gurgaon, Haryana, India.
c.Referrer: Referrer shall mean any person who has registered with IHELP through IHELP Mobile App and / or the Site, to act as a Referrer for generating IHELP Lead and for being eligible to Success Fee.
d.Service: Service shall mean any service provided by IHELP on www.ihelp.net.in / IHELP Mobile App and shall include the registration of Referrer and generation of IHELP.
e.Personal Information: Personal Information with respect to a user, i.e. you, shall mean and include, your username or login details; e-mail id; contact number(s), your email address, name, phone number, postal address and other identifiable information.
g.Precise Location Data: Precise Location Data shall mean the location data that describes the precise geographic location of your device.
h.Site: Site means www.ihelp.net.in / IHELP Mobile App which is owned and managed by the Company.
i.You/Your: You/Your shall mean a natural or legal person who is at least 18 years of age and could legally enter into a contract in India and could act as a Referrer for the Facility provided on www.ihelp.net.in accordance with the terms and conditions recorded hereinafter.
i. This Policy explains how your confidential data/ personal information might be collected, used, processed or disclosed by the Site or the IHELP Mobile App and how you can control the use and disclosure of your information, and how your information is protected. This Policy is subject to amendment from time to time, and it shall be your responsibility to read understand and accept the amended Policy for your continued use of the Site or the IHELP Mobile App.
ii. IHELP with its affiliates (referred to as “IHELP Mobile App”, “us”, “our” or “we”), provides certain services through its platform through the Site or the IHELP Mobile App. For a complete list of Services please refer to “Our Services” section in www.ihelp.net.in or IHELP Mobile App.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to the following: Personal Information, Demographic information: gender (optional); age/date of birth; nationality; Precise Location Data, Payment records; payment method; cardholder or account-holder name; payment amount; and payment date. Other information that may be requested or gathered while you visit, access or use the Site or the IHELP Mobile App.
We collect information that your browser sends whenever you visit our site or use our IHELP Mobile App (“Log Data”). This shall include Browsing history, Type of device you are using, I.P address, the internet service provider, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics, The Device identification (“ID”) of your smartphone or similar handheld device. Details relating to your internet like your IP (“Internet Protocol”) address, internet service provider (“ISP”), mobile operator, WiFi connection, service set identifier (“SSID”), International Mobile Subscriber Identity (“IMSI”) and International Mobile Equipment Identity (“IMEI”). Device type, settings, software used, cookies used. Any other data as our third-party services provider might collect, monitor and analyze to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.
To improve our services, we may use and store information about your location. This shall depend on the permissions you have set on your device. You can enable or disable location services when you use our Service at any time, through your device settings. However, keeping your location services on will give you better experience about the Site or IHELP Mobile App.
The Site and IHELP Mobile App supports Do Not Track. Most of the common browser allows the user “Do Not Track (“DNT”). You may set your preference of DNT in your Browser if you do not want to be tracked.
The Personally Identifiable Information we collect from you may be used for providing the Services to you; communicating with you; providing advertising to you on the Services and Channels; Lead generation; analyzing your need and interest; observing user engagement and booking activities across Services and Channels; conducting surveys; managing our IT systems i.e. identification and mitigation of fraudulent activity; compliance with applicable law; and improving our Services
We may use your Personal Information to contact you via SMS, whatsapp, email, telephone or other methods of communication to provide you with information regarding our Services that may be of interest to you. We may send information to you regarding our Services, offers; upcoming promotions that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law.
We might engage 3rd party individuals / entities to extend certain Service on our behalf. These 3rd parties shall have access to your Personal Information only to perform pre-identified tasks on our behalf and are not allowed or entitled to disclose or use your Personal Information for any other purpose.
We understand the importance of protecting your Personal Information. We shall take every reasonably possible step to implement and maintain commercially acceptable security systems, policies, procedures and practices appropriate to the type of the information we process, to protect your Personal Information from unauthorized access, destruction, use, modification, or disclosure. However, Internet being an open source method of transmission of data and information, it may not be possible to provide 100% security to your Personal Information and thus we do not guarantee complete protection of your Personal Information.
There may be instances where the law enforcement agencies of India having jurisdiction over us may ask us to disclose your Personal Information and in such case we shall be disclosing such information as required by the law without any reference to you.
We do not collect any information of persons below the age of 18 years and parents are required to exercise reasonable control for that.